Refund policy

Return and Refund Policy

Last Updated: September 28, 2026

At a0bb0g-xy.myshopify.com (operated by CHAMPION TOWING LTD), we believe that every drive should be clean, organized, and stress-free. We meticulously curate our automotive organization line—including heavy-duty headrest storage hooks, leakproof car trash bags, and multi-compartment interior storage boxes—to ensure your vehicle remains tidy and comfortable.

However, if you receive an item that does not meet your expectations, we are here to assist you through a smooth, fair, and transparent return and refund process.

30-Day Return Window

You have 30 natural days from the date your package is delivered to request a return. To be eligible for a return, your automotive organization products must meet the following criteria:

  1. Unused Condition: Items must be in the same pristine, uninstalled condition as received.

  2. Original Packaging: Items must be returned in their original packaging, including all protective wraps, tags, and hardware accessories.

  3. Proof of Purchase: A receipt or valid order confirmation number is required.

How to Initiate a Return

  1. Submit a Request: Contact our support team at [email protected] with your order number, clear photographs or videos of the item, and a brief description of why you wish to return it.

  2. Receive Authorization: If your return is approved, our team will provide you with a Return Merchandise Authorization (RMA) along with detailed return instructions. Please do not send items back to us without prior written authorization.

  3. Ship Your Item: Package the product securely and mail it to our designated return facility:

Return Address:

Attn: Tod Sarvis / CHAMPION TOWING LTD

151 Park Dr N, Whitecourt, AB T7S 1T4, Canada

Note: Unless the return is due to a product defect or shipping error on our part, customers are responsible for covering all return shipping fees. We strongly advise using a trackable shipping service or purchasing shipping insurance.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your car organizer arrives damaged during transit, has a manufacturing defect, or if you received the wrong product:

  • Contact us at [email protected] within 48 hours of package receipt.

  • Attach clear photos showing the outer shipping box, the shipping label, and the specific defect or damage on the product.

  • Once verified, we will arrange a replacement or issue a full refund at zero additional cost to you.

Refunds & Processing Time

  • Inspection: Once your returned package arrives at our Whitecourt warehouse, our quality control team will inspect the items (typically within 3 business days).

  • Notification: We will notify you via email regarding the approval or rejection of your refund.

  • Issuance: If approved, your refund will be processed back to your original payment method within 5 to 10 business days. (Processing times may vary depending on your card issuer or banking provider.)

Exceptions & Non-Returnable Items

  • Custom or personalized orders (if applicable).

  • Products purchased on clearance or marked as final sale.

  • Items damaged due to improper installation or misuse by the customer.